Senior Instructional Designer & Learning Systems Architect

Designed and piloted adaptive, browser native learning prototypes for USMLE Step 1 and early clinical reasoning learners.

• Learning Architecture: Built modules from concept through instructional architecture, content design, assessment logic, remediation flow, simulation design, HTML5 implementation, and pilot iteration.
• Mastery Design: Created diagnostics, adaptive routing, simulation labs, re entry checks, performance gates, and learner feedback loops for complex medical concepts.
• Production Mindset: Treated each prototype as a living learning system that can be tested, refined, and scaled.

Designed and modernized regulated training programs for federal and state audiences, aligning curriculum, assessments, and job aids to operational standards and workforce requirements.

• Hybrid Modernization: Converted a legacy instructor led academy into a scalable hybrid learning model for distributed learners.
• Performance Support: Built facilitator guides, SOPs, revision tools, exam prep materials, and job aids that improved instructor readiness and program quality.
• Portfolio Governance: Partnered with program leaders, SMEs, and testing stakeholders on LMS updates, assessment standards, and continuous improvement.

Designed and maintained compliance aligned learning content for patient access and revenue cycle teams, translating complex policies, workflows, and system tasks into clear training.

• Blended Delivery: Built instructor led, virtual, and elearning assets including job aids, guided practice, and hybrid simulations in Storyline and Camtasia.
• System Training: Supported learning for EPIC, Workday, ServiceNow, CORE, and related healthcare workflow environments.
• Stakeholder Alignment: Partnered with executives, directors, trainers, and SMEs to validate accuracy and improve readiness through workflow feedback.

Designed a blended learning strategy for the rollout of an Integrated Property Tax System, helping users adopt a complex new platform with fewer errors.

• Technical Video: Produced on demand microlearning in Camtasia and Snagit with targeted simulations and screen based walkthroughs for different user roles.
• Interactive Practice: Built Storyline based simulated interfaces that mirrored the live application so users could practice safely before go live.
• Virtual Facilitation: Led Microsoft Teams sessions as both lead technical facilitator and instructional systems designer.

Updated core compliance training across ILT, VILT, and elearning to stay aligned with federal banking regulations and internal policies.

• Course Conversion: Converted legacy instructor led courses into interactive Storyline modules for consistent digital delivery.
• Media Production: Raised video and audio standards using Camtasia, Adobe Premiere, and Adobe Audition.
• Learning Operations: Supported content deployment and new hire onboarding programs in an enterprise LMS environment.

Redesigned content management workflows for aircraft maintenance program documentation, improving how information moved across systems and teams.

• Workflow Improvement: Automated parts of the planned maintenance documentation process to reduce manual review and increase operational efficiency.
• Technical Compliance: Worked with Technical Operations teams to keep maintenance program documentation aligned with FAA requirements and internal standards.
• Systems Thinking: Connected documentation, process control, and operational readiness in a highly regulated aviation environment.

Led large scale training, readiness, and compliance operations in high risk environments, supporting distributed teams across domestic and international settings.

• Task Based Training: Designed and delivered instructor led materials, technical guides, job aids, and web based learning for workforce qualification and operational performance.
• Readiness Systems: Built and maintained qualification standards, training records, and content planning processes for certification accuracy.
• Leadership Development: Mentored senior personnel and training staff by translating complex requirements into structured coaching and performance support.